We make Miss Grape bags to last a lifetime.
Unrivalled quality and reliability
Over the past few years, Miss Grape bags have gained an unrivalled reputation for quality and reliability.
We know that the quality of your experience depends on the reliability of your equipment.
That's why we do NOT make bags to last one or two seasons: we make them to give you high performance and fun for as long as possible.
We make Miss Grape bags to last a lifetime, which is why we apply such an extensive warranty.
We guarantee you, the original purchaser, that this product will be free from defects in both materials and workmanship for as long as you own it.
This guarantee does not cover damage caused by misuse or improper care of the product. (Sorry, no free repair if you have fed your bag to bears or cleaned it with a flammable substance).
Please note that this guarantee excludes damage to the zip.
Now to the official part: all Miss Grape Products are rigorously tested to ensure that your outdoor equipment meets our strictest and most rigorous standards.
In the unlikely event that there is a problem with your Miss Grape product (the "Product"), and that problem is caused by a defect in workmanship, materials, or workmanship, Miss Grape will, of course, repair or replace the Product in accordance with the warranty terms and conditions stated herein.
If you have a second-hand Miss Grape Product, unfortunately this service does not apply.
This warranty applies only to the first purchaser of the Product, or to anyone who has received the Product as a gift.
If you intend to claim the warranty, please be aware that it only covers manufacturing defects.
We are sorry but the warranty does not cover damage due to improper use: e.g. transport of inappropriate objects, negligence, accidents, abrasion, exposure to extreme temperatures, solvents, acids, wear and tear of the zip, damage due to transportation, use of the bag as a sled.
Another thing to remember is that the guarantee provided here is limited to the value of the Product.
Thus, the tent you have brought with you will not be covered by us if you have thrown your bag off a cliff.
Incidental and consequential damages are expressly excluded.
Good news: the warranty is valid worldwide and we allow you to have your Product repaired by sending it directly to our office in Italy.
However, don't forget to keep the original purchase receipt if you want to claim the warranty. Please also pay attention to any unreliable repair practices, carried out in an unofficial manner, as improper maintenance and repairs, or repairs carried out incorrectly, will invalidate this warranty.
Miss Grape will be responsible for any such repairs or replacements, and equally for the cost of returning the Miss Grape Product to you. In the event of a replacement Product, if the Product is no longer available, we will find a suitable equivalent Miss Grape product for you.
Production specifications are subject to change without notice.
Check your Product immediately after it has been handled by anyone else.
If it is damaged in transit, file a claim with the shipping company (which is insured against damage to your product) at the place of arrival, and if possible, before customs clearance is carried out.
The purpose of this guarantee is to give you specific legal rights.